As I’ve written before, the state performs a yearly survey of all long term care facilities (nursing homes and rehab centers.) If a facility is failing or below grade – according to them – then they will survey more often. But while the surveyors are doing their nightmare deeds, they interview residents.
My mother is right now a resident in a local LTC facility that is currently being surveyed. The surveyors came in to interview her and her roommate. Both ladies are very alert, lucid and oriented. My mother had only one complaint that dealt with a housekeeper. Her roommate Elizabeth, on the other hand, had a laundry list of complaints, complete with names and incidents. These interviews were not done privately, I might add.
When the interviews were done, Elizabeth was handed a bunch of Starbucks coupons to hand out to the (few) staff that she was happy with.
My mother got nothing from them.
Elizabeth was rewarded for being a tattle tale or teller of tales and my mother was ignored for being happy with her care.
Before I go any further, let me talk a little about Elizabeth and her mindset. She complained to me that she had been getting a mechanical soft diet and “I’m not diabetic!” I explained twice to her that her diet had nothing to do with diabetes and everything to do with the fact that she had no teeth. But boy she was sure set on making this diet thing an issue and when I shot a dart in her balloon, she didn’t speak to me the rest of my visit.
After my mother told me this Starbucks story she said to me, “What about me? I didn’t have anyone to complain about so I got nothing to give to the girls who have taken good care of me.”
Needless to say, I have been on a slow burn over this all weekend. As a nurse in a LTC facility who has to endure the pure sadistic pleasure these surveyors get when they walk past our doors, I am furious about this. As a taxpayer who pays their wages and now I learn, pay for Starbucks gift coupons to give to the do-badders, I am red HOT.
Not only will I be in the Administrators office first thing in the morning, but I’ve also notified our daily paper about this. They sound very interested in this story.